DEALING WITH CUSTOMER COMPLAINTS

Terms And Conditions are regulated by Agent Agreement between IDEA exclusive Ltd. and our customer.

Idea Exclusive

IDEA exclusive is a member of CMPA (Croatian Meeting Professionals Association), UNPAH and SKAL and we are obliged to maintain a high standard of services to our clients.
In accordance with Art. 6 items 3 of the Law on Provision of Services in Tourism (Nar. No., No. 130/17)
any complaint you have, you are kindly ask to send in written by post or by e-mail on the following address:

Vinogradarska 28
20236 Mokošica- Dubrovnik
Croatia
info@ideaexclusive.com

Each complaint will be stored and carefully examined as soon as possible, not later than 15 days from the date of receipt. If the complaint cannot be resolved due to additional investigation, the client must be informed about it. Finally the client is informed of the complaint’s result.

Registrated at commercial court in Splitu, branch Dubrovnik. Insurance polices: Croatia Osiguranje,d.d. Zagreb, Bank account: IBAN:HR5424840081500169658, Swift:RZBHHR2X, Raiffeisenbank Austria d.d. Zagreb, Basic capital 20000,00 kuna paid in total

PODNOŠENJE I RJEŠAVANJE PRIGOVORA POTROŠAČA

Obavijest o načinu podnošenja prigovora potrošača

Sukladno čl. 8. st. 2. Zakona o zaštiti potrošača (Nar. nov., br. 79/07, 125/07, 79/09, 89/09, 133/09,

78/12, 56/13) obavještavamo cijenjene potrošače da svoje prigovore na kvalitetu naših usluga

mogu dostaviti u pisanom obliku na slijedeću adresu:

IDEA exclusive d.o.o

Vinogradarska 28
20236 Mokošica, Croatia.
Fax: +385 20 400 543

ili na e-mail adresu : info@ideaexclusive.com
Odgovor na vaš prigovor dostavit ćemo u pisanom obliku najkasnije u roku od 15 dana od dana primitka primitka prigovora.